About OrderMend
We're building the self-service order editing solution that BigCommerce merchants have been waiting for.
Our Mission
Every day, thousands of BigCommerce merchants waste countless hours handling simple order change requests. A customer realizes they entered the wrong address, ordered the wrong size, or needs to adjust their quantity—and suddenly your support team is buried in tickets.
We believe there's a better way. OrderMend empowers your customers to fix their own mistakes instantly, without waiting for support. No more ticket backlogs. No more frustrated customers. No more lost revenue from cancellations.
Our mission is simple: give every BigCommerce merchant the tools to provide delightful self-service experiences while reducing support costs and improving customer satisfaction.
Why We Built This
OrderMend was born from a real problem. After talking with dozens of BigCommerce merchants, we heard the same story over and over: 60% of support tickets were simple order changes that customers could handle themselves if given the right tools.
The manual process was costing merchants thousands of dollars per month in support time, payment processing fees from cancellations, and lost sales when customers abandoned re-orders. Worse, it was creating a poor customer experience that reflected badly on otherwise excellent brands.
We knew we could solve this problem. So we set out to build the most powerful, flexible, and merchant-friendly order editing solution for BigCommerce.
Our Values
Merchant Control
You set the rules. We give you complete control over what can be edited, when, and by whom.
Customer Delight
Self-service should be seamless. We obsess over making order editing effortless for your customers.
Simplicity First
Powerful doesn't mean complicated. OrderMend is designed to be intuitive from day one.
BigCommerce Native
Built exclusively for BigCommerce, leveraging the platform's full capabilities.
Join Us on This Journey
We're in beta and actively working with early adopter merchants to build the perfect solution. Join our waitlist to be part of shaping the future of order management.
Join the Beta Waitlist