Privacy Policy
Last updated: January 2024
OrderMend ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
- Email address and store name when joining our waitlist
- BigCommerce store credentials when installing our app
- Configuration settings and preferences
- Support communications
1.2 Information Collected Automatically
When you use OrderMend, we automatically collect:
- Order data necessary to provide editing functionality
- Usage statistics and analytics
- Log data including IP addresses and browser information
- Device and connection information
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve OrderMend
- Process order edits and modifications
- Send you technical notices and support messages
- Respond to your comments and questions
- Detect and prevent fraud or abuse
- Analyze usage patterns to improve our service
- Communicate about new features and updates
3. Information Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- With BigCommerce: We share necessary data to integrate with your BigCommerce store
- Service Providers: We work with third-party service providers who help us operate our business
- Legal Requirements: We may disclose information if required by law or to protect our rights
- Business Transfers: Information may be transferred if we're involved in a merger or acquisition
4. Data Security
We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure. We use industry-standard encryption for data in transit and at rest, regular security audits, and access controls to protect your data.
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you uninstall OrderMend, we will delete or anonymize your data within 30 days, except where we're required to retain it for legal or accounting purposes.
6. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict our processing of your information
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, please contact us at george@bonnici.co.nz
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
8. Children's Privacy
OrderMend is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children under 18.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: george@bonnici.co.nz
Website: ordermend.com