Terms of Service

1. Acceptance of Terms

By installing, accessing, or using OrderMend, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Service. You must be authorized to bind your organization to these Terms.

2. Description of Service

OrderMend is a BigCommerce application that enables self-service order editing functionality for your customers. The Service includes:

• Customer-facing order editing interface
• Merchant configuration dashboard
• Integration with BigCommerce APIs
• Analytics and reporting features
• Support and documentation

4. Account Registration and Security

To use OrderMend, you must:

• Have an active BigCommerce store
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activity under your account

5. Acceptable Use

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service to process fraudulent transactions
• Reverse engineer or copy any features or functionality
• Remove or modify any proprietary notices

6. Pricing and Payment

7. Data and Privacy

8. Intellectual Property

OrderMend and all related materials are owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service. You may not copy, modify, distribute, or create derivative works without our written permission.

9. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• Merchantability and fitness for a particular purpose
• Uninterrupted or error-free operation
• Accuracy or reliability of results
• Security of data transmission

We will make reasonable efforts to provide reliable service but do not guarantee any specific uptime or availability.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from service interruptions or data loss
• Any claims exceeding the fees paid in the 12 months prior to the claim

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

12. Termination

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance. If you don't agree to the changes, you must stop using the Service.

14. General Provisions